July 20268:34Too busyInsurance worrySkeptical
Homeowner asks whether a prior-storm claim counts under a brand-new policy -- agent books a 5 p.m. inspection anyway
""Is that how that works? I don't know, I'm asking you.""
0:008:34
Real calls. Real bookings.
Listen to real roofing appointment calls
10 recorded storm-damage appointment calls. Homeowners who had a real reason for the inspection. Unedited except privacy mutes. Names, addresses, and anything identifying is muted.
10
Calls
1h 36m
Of audio
9:38
Average length
100%
Booked
July 202610:09Too busyDoubts damage
Homeowner already had his roof checked -- agent still books an after-hours inspection
"""I collected one piece of hail and made a picture. I put it next to the ruler, so the size has been visible."""
0:0010:09
June 202610:52Has a rooferToo busyInsurance worrySkeptical
Homeowner told her roof was too old for a claim -- agent books a free Saturday morning inspection
""Insurance won't do anything because of the age of the roof.""
0:0010:52
July 20267:02Doubts damage
Homeowner unsure how old the roof is -- agent locks in a next-Friday afternoon inspection
"""Our roof is several years old, so we have been thinking about to see if we could get it replaced."""
0:007:02
June 20268:14Has a roofer
Homeowner's new roof leaks and the original contractor stopped answering -- agent books a next-day inspection
"""I know exactly where the leak's coming from."""
0:008:14
July 20268:55Skeptical
Homeowner asks what hail damage actually looks like -- agent books a next-day drone inspection
""Well, let me ask you -- are you a local roofer there?""
0:008:55
July 202614:21Doubts damageSkepticalAsk my spouse
Homeowner wary of anyone climbing on her aging metal roof -- agent books a next-day drone inspection
""We don't need anybody crawling around up there -- we have drones and can fly one right above your roof.""
0:0014:21
July 202610:12Doubts damageSkeptical
Homeowner won't open the door for a stranger -- agent earns trust and books a weekend roof inspection
""If you don't send that information by text, I'm not going to open the door -- I don't know who these people are coming to my home.""
0:0010:12
June 20268:59Too busyInsurance worry
Homeowner says the insurance claim went nowhere -- agent books a next-morning roof inspection
""I was there, but they didn't resolve anything for me -- and the shingles are worn out.""
0:008:59
July 20269:05
Homeowner notices a new ceiling stain after a storm -- agent books a Monday afternoon roof inspection
""We're offering homeowners a free inspection for your roof. Are you available this week or next?""
0:009:05
Roofing
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