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Showing 20 answers · curated from real client calls

General Questions

We build a dedicated call center for your company and hand it off. You own it. We place a manager in the center who works directly for you. Agents call your territory, qualify homeowners, and book appointments or warm-transfer them to your licensed agents. You pay once. We do not charge a monthly retainer or hold the system hostage. The only recurring charge is the dialer software.

You own it. We build it and hand it off. You pay once. A manager is placed in the center and works directly for you. Unlike shops that charge a large monthly retainer and hold the system hostage, we don't. The only recurring charge is the dialer software. The first two weeks are free. After that you opt in month-to-month or a 6-12 month software license.

When you buy leads, you get a list of names - often shared with multiple competitors - and you're responsible for chasing them down. With ProspectPro, we don't sell leads at all. We book qualified appointments with homeowners who have agreed to meet your closer at a specific time. Your agents work exclusively for you, and every appointment goes to your calendar only.

Yes. Your agents are recruited, trained, and assigned specifically to your campaign. They learn your brand, your offer, your territory, and your qualification criteria. They do not work on other clients' campaigns simultaneously.

The number of agents is tailored to your sales capacity and appointment goals. During your strategy call, we'll determine the right number based on how many closers you have, how many appointments per week you need, and the size of your territory.

Yes. Every agent candidate goes through our multi-stage screening process. At the final interview stage, you meet the top candidates and make the final decision on who represents your company.

The manager we place in your center works directly for you and coaches daily. If an agent doesn't improve, they are replaced. The standard is five qualified appointments per agent per week.

Technology & Access

A computer and an internet connection. We set up the CRM, calendar, and dialer, then hand you the keys. The first two weeks of dialer software are free. After that you opt in month-to-month or a 6-12 month license. That license is the only recurring charge.

Absolutely. You have full access to the dialer dashboard where you can see live agent activity, call volume, connect rates, and individual performance metrics at any time.

We integrate your Google Calendar directly with our CRM. When an agent books a qualified appointment, it appears instantly in your calendar with the homeowner's name, phone number, address, and all qualification details. Your closers see exactly who they're meeting and when.

Process & Timeline

Signup to live in 10 business days or less. That covers onboarding, technology setup, agent recruitment, training, and launch.

Competitive markets are exactly where we provide the most value. Our targeting strategies - gated communities, rural zip codes, bilingual campaigns - are specifically designed to reach homeowners that your competition can't. We'll build a territory plan during your strategy call.

We serve solar, roofing, and life insurance agencies across the United States. For life, we staff to your licensed states. During your strategy call, we'll confirm coverage and start building your territory map.

Close. The center is yours. The manager we placed works directly for you and runs the floor. You are not paying a retainer to keep access. The only bill that continues is the dialer, and only if you opt in after the free two weeks.

Trust & Reputation

Yes. ProspectPro LLC is headquartered at 20 E Madison St, Nogales, Arizona 85621. Phone 541-965-5870. Email partnerships@prospectpro.cc.

Life Insurance

Both. We stand up dedicated life insurance call centers the same way we do solar and roofing: exclusive setters, your script, your states. Life is virtual sales only - Zoom and phone appointments on the calendar, a live transfer team that warm-hands qualified prospects to licensed agents, or a mix. We do not set in-person appointments.

Our setter qualifies on the call - age, tobacco, coverage need, household, decision-maker. When the prospect agrees to speak with a licensed agent, we bridge in about eight seconds onto the closer's phone, play a recap, and drop. Your agent answers a hot inbound and closes on that same phone conversation. If nobody picks up, we book a virtual slot instead of dumping the lead.

Term, mortgage protection, IUL / accumulation, and final expense. Scripts and data pulls are product-specific. We do not run a generic insurance list against a term shop.

Setters are not licensed producers. They qualify and either book a Zoom or phone appointment or warm-transfer to your licensed agent, who writes the business remotely. You stay the producer of record. We staff hours and states to match your licenses. No in-person sits.

No. The life insurance floor is virtual sales only. We book Zoom and phone appointments, or we live-transfer a qualified prospect to your licensed agent. Kitchen-table and other in-person sits are not part of this offer.

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One-time payment. No monthly retainer. You own the center. The only recurring charge is the dialer.